Privacy Policy

1. Who We Are

Narranta is the data controller for personal information processed through the Narranta website and services, unless we tell you otherwise. The legal entity name and registered address should be confirmed in this section before publication. This policy is intended to apply to users worldwide, subject to the mandatory rules that apply in their country or region.

Privacy contact: info@narranta.com.

2. Information We Collect

Depending on how you use Narranta, we may collect:

• Account information: name, email address, login details, and workspace membership.
• Workspace content: articles, comments, attachments, workflow activity, and other information your team submits.
• Usage and device information: IP address, browser type, device information, pages viewed, and interaction data.
• Communication information: messages and support requests you send to us.
• Cookie information: preferences recorded through the cookie consent tool and any optional categories you enable.

3. How We Use Information

• Provide, secure, maintain, and improve Narranta.
• Create and administer accounts, workspaces, permissions, and invitations.
• Store, organize, review, and publish workspace content at your direction.
• Respond to support requests and communicate service or security updates.
• Understand usage, troubleshoot problems, and improve product performance where permitted.
• Detect abuse, prevent fraud, and comply with legal obligations.

4. Legal Bases for Processing

We process information only when permitted by applicable law. Where GDPR or UK GDPR applies, we rely on the following legal bases depending on the processing activity:

• Contract: to provide the services and features you request.
• Consent: for optional cookies, analytics, marketing, or communications where consent is required.
• Legitimate interests: to secure, maintain, and improve the service, while balancing your rights.
• Legal obligation: where processing is necessary to comply with applicable law.

5. Storage, Security, and Retention

We use access controls, encrypted connections, and other reasonable technical and organizational measures to protect personal information. No online service can guarantee absolute security.

We retain information only for as long as it is needed for the purposes described here, to provide the service, resolve disputes, enforce agreements, and meet legal or accounting requirements. Specific retention periods should be documented for account data, workspace content, logs, support records, and consent records before final publication.

6. Sharing Information

We do not sell or rent personal information. We may share it with:

• Hosting, infrastructure, email, security, and support providers that process information for us.
• Workspace members and administrators, according to the permissions configured for the workspace.
• Professional advisers, authorities, or other parties where required by law or necessary to protect rights and safety.

A current list of subprocessors and applicable international transfer safeguards should be added before launch.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access, correct, delete, or receive a copy of your personal information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Request portability of information you provided to us.
• Complain to your local data protection authority.

To make a request, email info@narranta.com. We may need to verify your identity before responding.

8. Regional Privacy Rights

Additional rights may apply depending on where you live. We will handle valid requests under the law that applies to you and will not discriminate against you for exercising your privacy rights.

• European Economic Area and United Kingdom: you may have rights under the GDPR or UK GDPR, including access, correction, deletion, restriction, objection, portability, and the right to complain to a supervisory authority.
• United States: some state laws, including California privacy law, may provide rights to know, access, correct, delete, opt out of certain disclosures or targeted advertising, and limit the use of sensitive personal information, where applicable.
• Other jurisdictions: local privacy laws may provide additional rights or requirements. We will assess requests under the applicable local law.

Narranta does not sell personal information for money. Before publication, this section should be updated with the final state-specific disclosures, appeal process, authorized-agent process, and any required representative or supervisory-authority details.

9. Cookies and Tracking

We use essential cookies to operate the website, maintain sessions, protect forms, and remember your consent choice. Optional analytics and marketing categories are disabled unless you enable them through the cookie preferences tool.

You can change your preferences through the cookie banner when it is shown. Browser controls can also block or delete cookies, although essential features may stop working.

10. Changes to This Policy

We may update this policy as Narranta, our processing activities, or applicable law changes. We will update the date at the top of this page and provide additional notice where required.

11. Contact

For privacy questions or requests, contact info@narranta.com.